Refund policy

At DAIVYAM, customer satisfaction is important to us. We strive to ensure that every product reaches you in good condition and meets your expectations.

1. Return Eligibility

Customers may request a return within 7 days of receiving their order, subject to the following conditions:

• The product must be unused and in its original condition.

• Original packaging, tags, and accessories must be included.

• The product must not show signs of damage caused by misuse.

• Proof of purchase or order details must be provided.

2. Products Eligible for Return

Returns may be accepted in cases such as:

• Wrong product delivered.

• Product received in damaged condition.

• Manufacturing defects.

• Product significantly different from its description.

3. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, customization, or other applicable restrictions. Any such restrictions will be clearly communicated before purchase.

These restrictions do not affect rights available to customers under applicable consumer protection laws.

4. How to Request a Return

To request a return:

1. Contact us at daivyam1@gmail.com.

2. Provide your order number and reason for return.

3. Attach clear photographs or videos, if applicable.

4. Our support team will review your request and share the next steps.

5. Refund Process

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund request.

Approved refunds will generally be processed within 5–7 business days.

Refunds will be issued through the original payment method wherever possible.

Actual credit time may depend on the bank or payment provider.

6. Replacement

If an eligible product is damaged, defective, or incorrectly delivered, we may offer a replacement, subject to product availability and applicable policies.

7. Shipping Charges for Returns

If the return is due to our error, such as a wrong or defective product, DAIVYAM will coordinate the appropriate return shipping arrangement.

For other eligible returns, return shipping charges may apply and will be communicated to the customer.

8. Contact Us

For return or refund assistance:

Email: daivyam1@gmail.com
Phone: +91 9643892234
Company: DAIVYAM
Location: Gurgaon, Haryana, India